GoDaddy
Reviews and Complaints
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Verified ReviewerGangsters
Stalemate. Need to decide other platform.
- Trash
- Trash
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerThey have gone way downhill
- Lot of products
- Lousy customer services and high prices
Preferred solution: satisfaction of knowing others will benefit by my experience
User's recommendation: Find some other company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost revenue
My customers hosted exchange solution was compromised. We were moved to o365 but needed to update the MX records inside GoDaddy.
We do not have the password and the email address used for a password reset is the same email that was compromised and we can no longer access.
I contacted GoDaddy support on 12/6 and they directed me to the account recovery team ticketing system. I followed instructions and uploaded the information requested. I was told 24-72 hours. It has now been a week (12/13).
I have had a single response which was wait longer. This was after the 72 hours I was told.
Leaving a business without email for a week is catastrophic.
GoDaddy should be ashamed of their level of support and failure to meet their SLA's. It looks like they should be spending less money on Super Bowl commercials and more on staffing.
I included chat transcripts to show the empty escalation promises.
- Poor account recovery process
Preferred solution: Access to my account
User's recommendation: Find another host
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Verified ReviewerBad bad bad bad Customer Service!!!!!!!!!!!
- Bad bad bad customer service
Preferred solution: My website subscription reinstated. I’m on hold for 26th it’s with customer service and went without a website all weekend because some stupid b**** didn’t want to do her job!
User's recommendation: Don’t use this service! Go with someone else!!!
Bad service
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Verified ReviewerTo renew hosting
I was placed on hold for 70 minutes so I left the line, called again and the same hold music which appears to be the New Orleans funeral Mach for go daddy, because they died. If customer service says this call may be recorded for *** BOB PARSON SOLD THIS TITANIC as it is looking for a restinplace.
I uploaded a new Credit Card, that but theres no one attending to the clients.
Maurice
It is so CORNEY to hear the recorded message of how they serve their clients.
So, being with this No Daddy firm thevfirst year they went live, I am just another number.
This is the biggest wannabe internet web hosting firm that is destined to lose everything.
- Few good people
- Customer service sucks
Preferred solution: Apology
User's recommendation: Stay clear of this firm
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerCharged for optimization
- I have only domain with them now
- Charges even after canceled websites
Preferred solution: Full refund
User's recommendation: Watch for hidden fees
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Verified Reviewer | Silver Spring, MarylandTo make them aware what many customers and myself think of their poor customer service, product knowledge and delivery of service promised
It is the second time that this happened to me with Godaddy. I purchase a domain create an email, pay for it and at some point I am disconnected.
Cant receive nor send any email with that domain. I call them; each time I get a different excuse or just their standard I have escalated it to the special department, they will get in touch with you in z48 hours crap! With my 1st domain, I tried to get it done for a very long time. It almost became a full time job to be on the phone with go daddy.
They might not know that once you give the whole world your business card, there is now way to update a new email as you will never see them again! At some point, I just let go and forgot about that domain with its website!!
Now after years, I made the same mistake to get a new domain for another line of business. Same thing happened with my new domain. Purchased, used, it stopped connecting me to my existing clients.
I cant tell you how many times I called. I am paying my monthly fees but not getting my service. It seems to be their company culture to ignore the client and to just sleep. When I told friends that, their response was that I must bec crazy to try business with those bunch of kids.
I should do engage with local companies l. There were many brilliant and dynamic companies out there. Thats what Im gonna do. A company that calls it self a technology company, not able to assist on such a simple email issue should be shut down, with license taken away if they even have one!
Their service might be enough for South African level.
for the US they are elementary.
- on top of that, how arrogant they are over the phone. Unbelievable how those buttheads still exist!!!
User's recommendation: IF YOU VALUE YOUR BUSINESS DO NOT ENGAGE IN ANYWAYS WITH GODADDY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefusal to refund for service not ordered
- Friendly sounding messages
- Policy of no refunds
Preferred solution: Full refund
User's recommendation: Although I have been a customer for several years, it appears their policies ha e changed. Based on my recent fexperience, be very careful. Based on my recent experience keep your head up - there are .much better choices out there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't set up my Google email even thoughdomain and email was bought through domains.com
- Too many to list
Preferred solution: To have all my problems addressed and handled
User's recommendation: If you’re new to All this stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund process very upsetting
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble Charge
- Reliable
- Low price
- Customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Manama, ManamaCredit card declined due to insufficent balance
Un professional tech team, not trained
Pethetic service no tech team supports have shifted and get no help or support, its like the believe in self service but please buy their products and keep running after them and they don't care as it is not their work, everytime u speak the team its only interest is to up sell, their products this or by that no u r using a third party product can't support it, just excuses, or by saying i r not using their products, boss in 1982, were u selling domains in India, not at all, and your company goes not care for the last 2 years, email not working but who cares, once we get the money you forget as sale is finally done, speaking to ur team does not help, as my email raina.co.in still not able to use the service, seems u have realised that in India, good business but all idiots, please stop it's itsaying world service
User's recommendation: It's very unprofessional service, no sla and ko proper support, and agents speak differently, no training it seems
Good company
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The hosted exchange company was compromised and as a result shut down the exchange server. Their solution was to push all customers to o365.
I did not fail to plan.
I was forced into it. Your comment is worthless
You shoukd of made sure you had everything before you moved them. Lack of planning does not constitute a emergency on mt part.