GoDaddy Reviews

THINK TWICE BEFORE BUYING FROM GO DADDY AND NEVER TRUST THE FIRST PRICE THEY GIVE YOU

My experience with GoDaddy has been unbelievably frustrating, and I would strongly warn anyone considering their services to read the fine print and keep records of every conversation.

The biggest red flag for me is **THE PRICING.**

This isn't only about downgrading. Whether you are **buying a new package, renewing your existing plan, or trying to downgrade**, they can initially quote you a price that is roughly **DOUBLE what the package actually costs.**

And this is the part that concerns me most:

**Never assume the first price they give you is the real price.**

When I questioned why I had previously been told a much cheaper price, why the package had cost less before, or what I had been promised in an earlier conversation, the price suddenly changed.

You keep questioning.

You keep pushing. And suddenly the price goes down.

That should be a huge red flag.

Then there is their customer service.

At first, they act as if they have **no access to your previous conversations** and cannot see what happened before. But if you keep pushing, asking questions, and refusing to let the issue go, suddenly they can find the previous conversation after all.

With GoDaddy, it feels like **every single thing you want to accomplish becomes a fight.**

In my case, I was explicitly promised a refund by their support representative. The refund never happened because of an issue on their end.

When I contacted them again, I was told they could no longer refund me.

So even when THEIR representative promises you a refund, apparently you still have to fight to get it.

And the chat system makes everything even worse.

You can wait **3040 minutes** to reach someone. Then they take ages to respond to your questions. But after a very short period of silence, the system suddenly asks, Are you still there?

If you don't respond within roughly 20 seconds, the chat closes and you're told to contact them again when you're ready.

Which means you go straight back into the queue and potentially wait another **40 minutes**, only to explain the entire situation from the beginning to another person.

This is not customer service. It feels like an endurance test designed to make you give up.

And that is probably the most important thing I want people to know:

**QUESTION EVERYTHING.**

Don't assume the first price is the correct price.

Don't assume a representative's promise will actually be honored.

Don't assume previous conversations will be acknowledged.

And don't assume getting a refund will be straightforward.

**Keep screenshots.

Keep chat transcripts.

Save every promise they make.**

I have never experienced customer service this exhausting and frustrating from a company this large.

**Do your research before giving GoDaddy your money. And if you do use them, document EVERYTHING.**

I've been a loyal client of GoDaddy for 17 years. They billed me less than $10.00 on an auto-renew, which I did not set up, for a product I no longer had.

When I called to explain, thinking, obviously, they could see it was a mistake and issue a refund, the man sounded very bored and not interested at all. He said he'd pass it on to a supervisor. The supervisor wouldn't refund the small amount, even when I said I did not set up this auto-renew, and you can see I no longer have this product. They did not care.

As a loyal customer of 17 years, I am now looking for a new hosting platform.

It's not the money; it's the attitude and treatment of long-term loyal customers. They seemed happy that they would do nothing to help.

I have had the same unresolved issue with a second website that was built with their Airo AI for the last month or so. I have three (3) escalated open cases.

Every time I request assistance from their 'tech support' people on the chat option, they stay on for about maybe 2 minutes, then I am bounced into the queue, and when a new rep starts assisting me, I have to explain myself all over again. On average, there are around maybe 5-8 CSRs rotating and popping up, asking how they can help me instead of opening my customer file and reading about the latest update on my case.

I know by now that I get the runaround from the CSRs with GoDaddy; that is why I give a low score on the surveys and the performances. I am so disappointed, GoDaddy; you are now choosing quantity ($$$) over quality!!!

Fraud, misrepresentation, unethical sales tactics, lack of proper consumer support, ...

This letter serves as a formal and final demand regarding the unauthorized and deceptive billing practices on my account.

You have been charging me separately for each email address, resulting in excessive and unreasonable fees that were not clearly disclosed at the time of purchase. This practice deviates from standard industry expectations and constitutes a material failure to provide transparent pricing.

Compounding the issue, these charges were processed through automatic billing without meaningful notice or informed consent, allowing these improper charges to accumulate over time. This is unacceptable.

Your actions implicate deceptive business practices, lack of proper disclosure, and unfair billing conduct, all of which are subject to regulatory scrutiny under California consumer protection laws and federal guidelines.

Accordingly, I demand the following, without delay:

Immediate termination of all unnecessary and duplicative email address charges;

A full forensic review of my billing history;

A complete refund of all improperly charged amounts, including all per-email fees that were not clearly disclosed;

Please be advised:

If this matter is not resolved promptly, I will initiate disputes with my credit card issuer (chargeback for unauthorized charges).

I will file formal complaints with the California Attorney General, Federal Trade Commission (FTC), and consumer protection agencies;

I will pursue all available legal remedies, including claims related to deceptive and unfair business practices.

This is your opportunity to correct this issue before escalation.

I expect written confirmation within 5 business days outlining the corrective actions taken and the refund issued.

Sincerely,

Kate Rahimi, Esq.

All day wasted trying to reach *** support in ***. After a tiresome AI answer, you are thrown into a pool and it is very rare to get an American rep on the line to assist, who actually knows how to resolve your issue.

When asked to be transferred to the US they say they cannot do that and are very nasty about it. This is not the Godaddy I liked doing business with in the past. I guess those times are done. Tech support sent to *** and 99% are useless.

Company used to be great and why I stayed with them for 18yrs. We will be switching to a company who still has a competent support team here in the ***.

To whom It May concern:

My name is ***. My sister *** was the account holder on this account.

Sadly, she passed away in October of last year. I've been getting an ACH debit of 43.18 each month deducted from her bank account. I'm trying to find out if this is her personal account or her business. I chatted with a GoDaddy employee this morning (April 7th) for over an hour.

He wanted me to screenshot him a picture of the transaction details statement, but I was unable to do so. He gave me this email address to email the information to you.

Apparently, I sent the email to the wrong department. Because of that, I received the email below. I was told to send it to your support team, but every email I used seems to not be the correct one.

I've been working on this situation since my sister passed in October 2025. I've tried to do everything I've been asked to do, but I'm just not getting anywhere. I am frustrated to no end.

All I'm trying to find out is, if this is *** personal account or her business account. Grandma's House a Vision of Hope.

I've been working on this for months. I hope you are able to help me.

Thank you for your anticipated help.

Thank you for your inquiry.

The Verification Office does not handle autorenewal inquiries.

Please provide the following order number to our support team to locate the account. Order # ***

Our website has the support phone number nearest you.

Thank you,

Verification Office

I HAD THEM FOR ALL MY website needs for 10 yrs now,..I NEVER HAD AN ISSUE. after some time, an issue was noticed within my website, and i contracted *** to fix it..

after 3 weeks they fixed my issue, and the website was finally working again... i was happy again,...a few mos. later there is a critical issue, and my entire site is down..Now *** says i need to pay them again to see what happened in my wordpress,..i totally lost my shit because they are now telling me i need this service on my website in order for it to run..i never had this for 10 yrs. and my site has always run fine...until *** started to screw with it..am i wrong ??

*** says this hapopens to everyones site ?? im not buying this bullshit,... im with these ppl. foir 10 years, and now they are forcing my hand to have a full time tech guy on payroll ...

***,..

YOU HAVE A LONG TIME CUSTOMER, AND HAVE DONE NOTHING TO HELP WITH ANY ISSUE IVE HAD,ITS ALL ABOUT $$$,.. AND F*CK THE CUSTOMER..RIGHT ?

***

I would like to get my old email from my mad mimi account. I no longer have access to my old email that was *** my new email is ******.

I i believe my *** name is *** mad ***. I have talk them through live chat they have not bean able to fix it so far I have tried do what they have told me what to do but has not work. I even scent them a screen shot of it. I have bean talking with them for more the hour about it.

That is to long most days I don't have that kind of time. I would like to get it fixed through email. I can give any more infromation you would like to fix this problem.

Please help and thanks. No I have not heard back from go daddy yet.

2018. I signed up for a website in accordance with Go Daddys instructions and duly paid my bill, relying on their expertise and honesty through 2025.

Late in 2025, I had a question on Billing and the GoDaddy representative said that I was being double billed since one of the services they had me sign up for was never used nor necessary. At that point, they gave me a refund for that month, but upon requesting one for the whole period of time, any kind of refund at all, even as a credit was denied. Filed a complaint through the Arizona Attorney Generals office and *** dug their heels in and said company policy would extend no kind of recompense.

Essentially, they are betting that I will not go to Small Claims Court, particularly in *** since I am not from their state. Such an attitude is completely devoid of morals and business ethics!