Sharon C Jfp
map-marker Arlington, Washington

Make sure you don't purchase under the abc.us the .us is not private and go daddy publishes ALL your info and hundreds of scammers will have your name phone number etc and they will call you 24/7.

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They started calling me at 6 am the day after Thanksgiving. They text and call nonstop.

They leave messages with just breathing. If you try to call the number back it has been changed or is no longer in service. Go daddy knows this will happen to you but does not warn you and your info is out on the internet for them all to continue to stalk you. They are scammers and go daddy's responds in oh well eventually they will stop.

One person from Think Surf Media, from india, says he's registered in Texas but it isn't registered in texas. Its all a scam and godaddy.com posts your info so you will get scammed and they don't care. They won't help you at all. I just wonder how many people have been scammed and if godaddy gets kickbacks from the money they steal from innocent people.

Please be aware so you don't get scammed, I wouldn't use anyone connected to go daddy to help with marketing, web design or any other services.

Use someone reputable, so you don't get ripped off. Good Luck people.

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Preferred solution: Let the company propose a solution

User's recommendation: Be very careful using this company.

Anonymous
map-marker Austin, Texas

Frustrating setup experience

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Trying to get a domain and website connected. GoDaddy provided wrong information for CName.

Tried getting chat to fix issue but they said they could not. They want me to do the work to fix it when they made the error. Instructions are not even clear for a customer that would be doing this for the first time.

GoDaddy asks people to review interactions with customers but the real problem is their processes and not giving their people the tools to work with e.g. ability to talk with other tech companies and customer at the same time; ability to record and share chat notes so customers don't have to repeat themselves.

Instead I am into my 5th hour trying to fix and issue and spread over 2 days. I have a time sensitive promotion that I am just wasting money on now as a result of all the complications.

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User's recommendation: Avoid

Anonymous
map-marker Austin, Texas

Frustrating customer service

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GoDaddy does not equip its chat reps with the tools to provide customer service but asks us to rate the reps. GoDaddy made an error with CNames but wants me to fix the issue. Not ability to record notes in chat. No ability to communicate 3 way calls with other companies involved so now I have spent 5 hours shuttling between companies over two days. Wasted money on a time sensitive promotion as a result.
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User's recommendation: Avoid

Maria N Uox
map-marker Matthews, North Carolina

No customer service

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Can not get access to my emails. Was in hold for over half hour and could not reach anyone for help. -
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Preferred solution: Help

1 comment
Guest

Same problem. the customer service does not exist with this company

Rose Ann V Egi
map-marker Dededo Village, Dededo

Poor customer service

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I need a refund. I did not request to renew economy linux hosting with cpanel and microsoft365 email essentials. I emailed and tried calling the customer service but theres no response.
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Loss:
$180

Preferred solution: Full refund

Roberto S Iuv

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Verified Reviewer

Overcharged and on top they sold me a service I didn't need

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After having problems with the website builder that was being replaced by them, with a new platform, I was informed that basically my website was obsolete, and it was not possible to migrate the content to the new platform. This same costumer service representative took the chance and sold me a premium plan for 5 years with features I didn't need and for 25% more that was advertised in their home page. I just realize what happened, they just told me that 3 months is a long time, and they will not change my plan or give me any refund. I lost my investment in my first website + It was down for 2 weeks while I was paying google for noting and I had to sit down a few hours to build a new one.
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Loss:
$300

Preferred solution: Let the company propose a solution

User's recommendation: don't trust costumer service, they only want to sell you something

Anonymous
map-marker Union, Missouri

To reactivate a friend`s website after his recent death

On 12/16/2021 I contacted GoDaddy through PissedConsumer.com website. According to their records, my message has been successfully delivered to the company, however to my knowledge, no one has answered my email regarding this matter. I wanted to check into reactivating a friend of mine`s website, after his recent death, due to the wealth of knowledge and information on rockhounding that my friend recorded over the past several years, it would be invaluable to many new rockhounds. I guess GoDaddy does not care about such things, as they have not answered my email.
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Anonymous
map-marker Santo Domingo Este, Provincia De Santo Domingo

Problem to setup new email on office 365

I subscribed a new domain hsm-corp.com for which I need to setup a new email. I have not been able to setup the new email coz is says I already have a office 365 account which is created by godaddy automatically. I need assistance but the only way to get assistance if via telephone which does not work. Very estrange that godaddy does not offer any other form of communication than telephone numbers that do not work from my country. (Dominican Republic) so I have no way to access any sort of assistance.
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Anonymous
map-marker Runcorn, England

Left waiting too long

I rang Godaddy after just spending a small fortune on their website. Caller asks my name, says he will look into my account and goes missing for 40 minutes. I was on a mobile phone. Intetested to see how much I will be charged. If they've taken advantage of my call, they won't get anymore of my business.
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Anonymous
map-marker Elkin, North Carolina

Fraudulent charges

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I had started a service, been long enough that i can't remember, anyway, last year after it was canceled and not even used, i was charged a "Yearly fee" i called them and said... uh NO! They said it would be canceled and yet 1 year later here we are again another charge!
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User's recommendation: DO NOT USE GO DADDY

Dee C Pth

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Verified Reviewer
| map-marker Brooklyn, New York

GoDaddy is a Domain Squatter

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Original review Aug 24, 2021

I have been a customer of GoDaddy for well over 15 years. There was a time when I would've recommended the company, but not anymore.

GoDaddy is now in the domain squatting business.

Keep in mind that I'm not talking about the choicest top level domains like Dogs DotCom or Jewelry DotCom. I'm talking about very generic domains that aren't hot by any means but just have a popular keyword in the title. Now these types of domains are artificially offered as "premium" and go for hundreds if not thousands of dollars, with a lame explanation as to why they're worth that much.

I did more research into this just to make sure it's not my imagination but sure enough, saw others making the same complaint. Some claimed that their domains became "premium" when they accidentally forgot to renew on time.

Others are saying that GD has a shell company snapping up all these domains.

Isn't it wonderful how companies like GoDaddy have made it virtually impossible for the little guy to stake a claim in the web? You used to have to spend maybe $200 a year for a website, now you have to spend a thousand dollars or more to acquire a generic domain that has now been deemed premium.

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User's recommendation: Avoid

Jeff K Fxt

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Verified Reviewer

Unauthorized Charge

Who gave GoDaddy the authority to charge my credit card $431.64 without my knowledge? I've never had a bill that high before! My highest bill was $179.64 and that amount was for 3 years.
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Loss:
$432

Preferred solution: I need an apology and explanation and a price reduction if I am due for renewal!

Anonymous
map-marker Las Vegas, Nevada

Go Daddy sux got off on technicality

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Judge was an *** but he ALREADY spoke to go Daddy they have been making it difficult for me to rarn a living. And skate on BS technically and never even called to try to remedy problem. People stay away from Go Daddy they're all about the money.
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Kenneth L Cne

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Verified Buyer
|

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Verified Reviewer

Pissed

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GoDaddy - Pissed
GoDaddy - Pissed - Image 2
Updated by user Mar 13, 2021

Nothing since 10/19 as expected

Original review Mar 13, 2021
They keep banging up my Cc! Every time I look; extra unauthorized CHARGES!
Cannot access site 100% of attempts, since 10/19 !!!! no iPad program!!! No laptop program!! Only supported by tiny phone!! Got all new tech!
Terrible service from Asia?
Locking me out every time!!
Chat is computer only!!!!
Phone always NOT WORKING!!!
I cannot work on my sites!!!!!
Finally got worker on phone, after 4-5 months! TOTAL IDIOT!!!!! Made all worse! Locked me out 3 times over2 hr call! Told me your on your own now after *** up!!!
Sent me to verification system, required photo Id ? Scanned DL, program would not accept. Ive spent months; 100 hours & tons of money for NOTHING!!!
They suck big time!!
Hate them now!! Never use such word, no choice now!!
Im a chaplain (volunteer life) and the most patient persona I know!!
Im more than DONE!
Want my intellectual properties outta godicky NOW!!!
Ty Chaplain Ken
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Pros:
  • How they blame customers
  • Searches
  • I cant think of any right now
Cons:
  • No knowledge and immense attitude
  • Sacammed me
  • Hidden auto billing

Preferred solution: Need access to my purchased & maintained 8 web sites ASAP

User's recommendation: Stay away

Herb R Rsq

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Verified Reviewer

Inquiry

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We would like to serve court documents to Go Daddy via fax is possible ? It is a game played by your employees against us the consumer, we want a full refund and access to our files and property that we've paid for.
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Loss:
$100000
Pros:
  • How they blame customers
  • Charge like clockwork
Cons:
  • Incompetence
  • Flat out liars
  • Cowards hiding behind new algorithm

Preferred solution: Deliver product or service ordered

User's recommendation: avoid

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