GoDaddy

on Feb 22 I found out that the emails connected to domain goldnpawn.biz that half of my stores and supervisors have been using for over a year was not connected to my Microsoft organization. I found this out before the company wide roll out of Microsoft teams.

Ticket #ATS-297390. I was informed, my only option would be to delete the emails for this domain. I would also need to buy another domain and create email accounts through this avenue. After completing this purchase and set up the new accounts constantly state "We're still setting up this account" on Feb 25 i finally received above ticker number from Advanced Technical Services.

Finally on Feb 29th I had to beg and plead to speak with a supervisor. Once I endured the 1 hour on the phone waiting for a supervisor, I have received a Case #12865**** Maxx Jesson4271@***.com he assured me they would get this issue corrected. That was 4 days ago. Now its March 4 and again I have been on the phone for over an hour.

The scheduled roll out has been halted of Microsoft Teams for whole company, as a large portion of the company. Not only inconvenient this has become costly!

I have been a Go Daddy Client since 16 Feb 2007 with my first purchase of $8.30.

It is now 12 March 2024 and after 571 Purchases I was absolutely disgusted by the Sales and Support tactics used by their Indian Support Staff.

They Charged my Visa credit card $372.45 for No reason, and then told me I had bought this website package and that subscription when I had not.

The phone call started on: Mon: 11 Mar 24: 8:09pm.

I logged on to godaddy and selected Chat.

I got an Indian support person which i am used to now that Go Daddy uses overseas support teams, he tried to play dumb, and when I asked him to do the 3 items i needed fixing up, the credit card Refund, and Two more charges i learnt about that was coming my way. valued at around $800.

He said he couldn't do it, but was contradicting what the website said, and gave me all the excuses under the sun, in the end after 41/2 hours online trying to get these problems resolved I had to ask for his Manager,

He finally sent me the email but it didn't tell me which Domain Name it was for, and when I asked him again and again, He Refused to tell me. I told him I can't just sign a blank email when I don't know exactly what it is for.

So I asked for the Manager

what I thought was a helpful person, another hour later I finally thought after logging out of that Chat at 1am the next day, Tuesday morning, I had spent 5 Hours trying to get a 5 minute support task fixed.

No that was wishful thinking I soon found out.

The second staff member the Manager, cheated me, Instead of Refunding me the Refund Amount of $372.45 that the Manager promised to me (in writing) Only turned out to be only $30.

So back on the Chat again, for another 1 Hr, I honestly was not looking forward to it again.

Well I got this new 3rd person and I told him my problem, and within 5 Minutes, he said he had fixed my problem, 5 minutes and I would get an email.

Sure enough the email came thru and there was ht e rest of the balance ~$340.

So immediately I went and checked my account to make sure the Refund did come through.

To my surprise the full amount had been Refunded in Two Amounts.

So I logged out and went to make a cuppa of tea and get some food because it had been the longest and most time consuming support call i had ever made.

Now before I turned the computer off for the night, I thought I would just do one more Check, and you won't believe this, but the Second Refund Amount had been reversed and taken off the list.

I was in total shock and so back on to Chat again, and this time i just said put me on to yr manager, I don't want to talk to anyone else.

Low and behold as I had the screen open on my account, as soon as I said my intro, about two minutes later my Second Refund turned up again and I was still on hold.

They must think we are stupid to keep playing these tricks on us, so after 16 years and 571 Purchases, some domain names I bought were over $2500.

I am Cancelling my whole GoDaddy Account, they are now using underhanded sales tactics, they are sending clients out emails asking them to Confirm Business Cancellations, Decisions but no where on the Email does it tell you what Domain Names the Cancellation is for, no where.

They let you buy a domain name in less than 30 seconds, but to Close it or Cancel it, you now have to jump through so many pages it is a Joke, and when I asked for Help from their Staff, they both Refused to help me, and just like they had done to me last week, as I had also tried the week before and got the exact same poor treatment.

This is disgusting treatment and service and I will not stand for it anymore, the way you show yr appreciation for the years of dedicated service is shameful, and I have all the Chat Scripts Saved in Full, along with their Names, Lies, Emails the lots.

It is pathetic that you have to stoop this low, and you call yrself an American Company, you should be ashamed of yrselves.

Thank you for nothing.

Kev Borg

571 Purchases

Started: 16 February 2007

Dollars Spent in the 5 Figures.

Cables.io alone is worth $6,250

Good bye.

Kevin Borg

Auckland / NZ

Last year it was a sad day when MediaTemple transferred all your internet operations to GoDaddy. As a faithful and happy MT client for 20+ years, since GoDaddy took over my 5 domain names and one hosting duty - Jade-Carvings.com - GD has caused nothing but problems for me, including most recently, charging me (stole from me) outrageous charges ($244.96) from me for unwanted and unapproved services.

Worse yet, after 4-5 months of EASILY logging in to chat with GD, for the last month, it has been IMPOSSIBLE to connect with GDs chat function

And now, after 4 days, my email-tracking system says GoDaddy never opened my email.

So billing@***.com is no longer valid. HOW CAN I CONTACT GODADDY DIRECTLY ABOUT YOUR THEFT-ORIENTED BILLING???

I just tried one more time to chat on GoDaddy, and there is still no live link.

Below is the email I sent to billing@***.com without any response after 4 days

(My closing note is at the end of my email to GoDaddy billing.)

GoDaddy,

In 2016, my original GoDaddy account number was 4011****.

In 2023 when MediaTemple transitioned to GoDaddy, you changed my account number to 57149****.

On 3 January, 2024 I paid you for 4 of my domains with Order Number: 287261****:

Jade-Carvings.net, Jade-Carvings.info, Jade-Carvings.org and Jade-Carvings.biz.

On 20 January, 2024 - without my permission - you charged me another $244.96 for 2 years with the above 4 domains which, as far as I am concerned, you are trying to steal from me, as I never did nor ever would order/pay for those domains which I have never used. I never have, nor ever would pay for 2 years of my domains: only one year at a time.

Your chat system is not working.

My only recourse is to contact you by email...

...Unless you have also stopped communicating by email.

If you do not cancel that order and refund my money, I will contact Visa Card, MediaTemple and my lawyer to take stronger action.

Please reply soonest. With Gratitude, Thomas Banker

AND NOW, POURING SALT IN THE WOUNDS, GODADDY JUST SENT ME A WEB-HOSTING RENEWAL PAID $11.99 INVOICE FOR ONE MONTH

WHEN, LAST MONTH I ALREADY PAID MY WEB-HOSTING RENEWAL FOR 1 YEAR = NOT 1 MONTH.

MediaTemple, how is it possible for me to recover the money GoDaddy has stolen from me, please?

II bought a domain and decided to trial a web site. A few days later I decided i was not fie me and requested a refund from customer service.

They put it All through which was painful and took what seemed like three days and then finally I was told it being processed and would be a maximum of 5 days.

This was December.

And Nope it didn't arrive.

Jamuary I went back to customer service and explained, oh gosh not sure what went wrong.

That's funny because it's quite obvious to me.

Yes we got through it all again.

Perfect I wait and now it's March. Now. I'm flat out peed off. Guess what happened oh we don't seem to have that, we go through it all again.

Except this time in told to fill in a request form because it's over 3 months and may get refused now.

That was it for me.

No form filling you've lost my details and now I maybe too late for a refund.

That's pathetic, if you need to play these games because it's so important to your profits.

Keep it, I will never use you again, I will tell others to never use toy again. Hope it was worth it for you all.

They've been developing my website for over three months - I had to design it myself. I had to contact multiple people from the support service who did not have any idea what they were doing.

You can forget about connecting your website with any professional platform (in my case, it was SimplePractice.) Finally, when I approved the website, they published the wrong one - that's what I have for my money https://besttherapistplus.com/ It's been over 6th months since I started to deal with GoDaddy.I just want to stop this nightmare. For someone with a similar experience, you can contact me via email at office@***.com - maybe we can join our efforts and file for compensation from GoDaddy.

On 11-22-2023 I suppose to talk to assistant manager, Charlie at McDonalds on 26 mile Road and Gratiot at 4 pm today dont talk to him at all the other mgr its a ladie at New Haven mi mc Donald's on 26 mile road and Gratiot with glasses on said im not eligible to work here, And she didnt give me a chance to to turn in my résumé, or my application, I would love to Have corporate call me at my number 586242**** you have 24 to 72 hours on the 11-22-2023 at 4:08 pm Do not, I mean, do not eat at mc Donalds at New Haven 26 mile and Gratiot Michigan or apply for mc Donalds at all they are The address of McDonalds on 26 mile and Gratiot is 57065 Gratiot Ave., New Haven, MI 48048

Thank you so much

Johnathon